Career Opportunities

Customer Support Representative (CSR)

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SFR Industries (Cadott, WI) - A Plastic Extrusion Company is looking for a Customer Support Representative to join our team.

Primary Responsibilities:

• Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufactured products
• Prepare and send quotes to customers
• Enter orders, manage or escalate any concerns and ensure that appropriate changes were made to resolve customers’ concerns
• Support sales efforts
• Coordinate with production team to meet customer’s needs

Requirements:

• Excellent communication skills, both verbal and written
• Above average computer skills (Excel & Word)
• Basic understanding of business math principles for job estimating
• Strong organizational and problem-solving skills along with being self-motivated
• Ability to multitask in a fast-paced team environment
• Reliable attendance
• High school diploma or equivalent

Preferred Skills:

• Experience in a manufacturing facility
• Experience in cold calls and established account sales
• Knowledge of manufacturing steps and processes
• Experience detailing custom jobs requiring multiple unique parts and pieces

This is a full-time position (8:00 AM – 4:30 PM).

All candidates must be willing to comply with CDC and state mandated COVID 19 safety practices when such mandates are in place.

Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off (PTO)

Competitive pay, benefits and pleasant work environment. Resumes will be accepted through March 24, 2023. For immediate consideration, please email your resume and cover letter through Indeed or mail hard copy to:

SFR Industries, Inc.
Human Resources Office
652 Tower Drive
Cadott, WI 54727

No phone calls please - EOE

Apply Now!